Frequently Asked Questions

Everything you need to know about your MONTSAND experience.

How long does shipping take?

Standard domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are final sale.

How do I determine my size?

Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for specific measurements.

What payment methods do you accept?

MONTSAND accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options via Klarna.

Are your materials sustainably sourced?

Yes, we prioritize ethical manufacturing and use high-quality, sustainable fabrics wherever possible to ensure longevity and minimal environmental impact.

Can I modify or cancel my order?

Orders can be modified or cancelled within 2 hours of placement. After this window, the order is sent to our fulfillment center and cannot be changed.